Inquiries for VAWA, T, and U Filings (Including Form I-751 Abuse Waivers)If you have a previously filed, pending, or approved VAWA, T, or U-related case, you may call the USCIS Contact Center at 800-375-5283 (TTY: 800-767-1833) to request information about your case or certain services, such as an address change.
USCIS must verify your identity and confirm your eligibility to receive information before providing any information or other requested service. Before calling the USCIS Contact Center, you should have your receipt notice(s) for the particular form(s) on which you would like to request information or other services for reference during the call. You should also have a copy of the pending or approved application or petition that you are calling about readily available, if possible. If the USCIS Contact Center is unable to provide information or to make the change that you requested, you may be scheduled for an in-person appointment at a USCIS field office.
Protected individuals may also send a secure message from their USCIS online account, and USCIS will call the person to complete the enhanced identity through the specialized verification process. Once a protected person’s identity has been verified through this process, the Contact Center can respond to the inquiry or provide assistance.
Petitioners and applicants may also send signed written inquiries or requests for biometrics appointments, including a new date or time or location, to:
Vermont Service Center
ATTN: Humanitarian Division
38 River Road
Essex Junction, VT 05479-0001
Nebraska Service Center
ATTN: I-918
P.O. Box 87918
Lincoln, NE 68501-7918
If the inquiry is related to a Form I-751 waiver based on battery or extreme cruelty, then petitioners and/or their representatives must submit the signed inquiry to the appropriate service center by paper correspondence:
This new update is intended to help those individuals who have no attorney or legal representative and try to contact USCIS about their cases. In the past, it was possible to mail a letter, but the response time was very long and not always reliable. Let's hope this new system works!
If you have an attorney, attorneys have other way of contacting the USCIS offices.
https://www.uscis.gov/policy-manual/volume-1-part-a-chapter-7
USCIS must verify your identity and confirm your eligibility to receive information before providing any information or other requested service. Before calling the USCIS Contact Center, you should have your receipt notice(s) for the particular form(s) on which you would like to request information or other services for reference during the call. You should also have a copy of the pending or approved application or petition that you are calling about readily available, if possible. If the USCIS Contact Center is unable to provide information or to make the change that you requested, you may be scheduled for an in-person appointment at a USCIS field office.
Protected individuals may also send a secure message from their USCIS online account, and USCIS will call the person to complete the enhanced identity through the specialized verification process. Once a protected person’s identity has been verified through this process, the Contact Center can respond to the inquiry or provide assistance.
Petitioners and applicants may also send signed written inquiries or requests for biometrics appointments, including a new date or time or location, to:
- For cases located at the Vermont Service Center (receipt number begins with EAC):
Vermont Service Center
ATTN: Humanitarian Division
38 River Road
Essex Junction, VT 05479-0001
- For cases located at the Nebraska Service Center (receipt number begins with LIN):
Nebraska Service Center
ATTN: I-918
P.O. Box 87918
Lincoln, NE 68501-7918
If the inquiry is related to a Form I-751 waiver based on battery or extreme cruelty, then petitioners and/or their representatives must submit the signed inquiry to the appropriate service center by paper correspondence:
- U.S. Citizenship and Immigration Services
California Service Center
ATTN: WS 13057
P.O. Box 10751
Laguna Niguel, CA 92607-1075 - U.S. Citizenship and Immigration Services
Nebraska Service Center
P.O. Box 87918
Lincoln, NE 68501-7918 - U.S. Citizenship and Immigration Services
Potomac Service Center
6046 N Belt Line Rd. STE 114
Irving, TX 75038-0020 - U.S. Citizenship and Immigration Services
Texas Service Center
ATTN: SRMT/COA or SRMT/IRT
6046 N Belt Line Rd. STE 751
Irving, TX 75038-0020 - U.S. Citizenship and Immigration Services
Vermont Service Center
ATTN: Humanitarian Division
38 River Road
Essex Junction, VT 05479-0001
- For U nonimmigrant petitions, Petitions for Qualifying Family Members of U-1 Nonimmigrant, and U-based adjustment of status applications located at the Nebraska Service Center: nsc.i‑918inquiries@uscis.dhs.gov
- For U nonimmigrant petitions, Petitions for Qualifying Family Members of U-1 Nonimmigrant, and U-based adjustment of status applications located at the Vermont Service Center: HotlineFollowupI918I914.vsc@uscis.dhs.gov
- For all T nonimmigrant status and T-based adjustment of status applications: HotlineFollowupI918I914.vsc@uscis.dhs.gov
- For all VAWA petitions: HotlineFollowUpI360.vsc@uscis.dhs.gov
This new update is intended to help those individuals who have no attorney or legal representative and try to contact USCIS about their cases. In the past, it was possible to mail a letter, but the response time was very long and not always reliable. Let's hope this new system works!
If you have an attorney, attorneys have other way of contacting the USCIS offices.
https://www.uscis.gov/policy-manual/volume-1-part-a-chapter-7
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